Customer Support Representative - billing questions (Charleston, SC)

Stonegate Sparrow Transit Planning Group is looking for a Customer Support Representative. The job centres on billing questions for route schedules, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including route schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Full-time, Monday to Friday. • On site in Charleston. • We reply to every applicant.