Customer Support Representative - billing questions (Charleston, SC)

We are growing our team at Amberfield Sparrow Environmental Services and adding a Customer Support Representative whose main responsibility will be billing questions. We take pride in clean streets. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with recycling loads. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.