Customer Support Representative - billing questions (Charleston, SC)

Northwind Clear Environmental Services Group collects and processes waste and recycling around Charleston, and we need a Customer Support Representative to lead our billing questions. Safety briefings happen every morning. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Charleston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.