Customer Support Representative - billing questions (Charleston, SC)

Harborlight Hollow Facilities Group cleans and maintains buildings for schools, offices and hospitals around Charleston. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 282 people based in Charleston. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with safety inspections. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.