Customer Support Representative - billing questions (Charleston, SC)

Ironwood Telecom is a telecommunications provider in Charleston focused on reliable home and business connections, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 170 people based in Charleston. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with network equipment. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.