Customer Support Representative - billing questions (Charleston, SC)

Rivermark Cross Inspection Services is an inspection company in Charleston with field technicians and lab staff, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 387 people based in Charleston. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with equipment calibration. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.