Customer Support Representative - billing questions (Buffalo, NY)

We are growing our team at Highbridge Willow Medical and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 27 people based in Buffalo. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including complaint handling, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.