Customer Support Representative - billing questions (Buffalo, NY)

Silverline Lantern Auto Group operates automotive service and parts businesses around Buffalo. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 855 people based in Buffalo. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Buffalo. • We will tell you what to expect at each step of the hiring process.