Customer Support Representative - billing questions (Boston, MA)

We are growing our team at Nova Wilder Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of more than 1,000 people based in Boston. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including water quality, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Boston. • We reply to every applicant.