Customer Support Representative - billing questions (Boston, MA)

Greenridge Ashton Inspection Services Group provides independent inspection and testing for industry across Boston. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Boston. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including certifications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with certifications. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Boston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.