Customer Support Representative - billing questions (Boston, MA)

Highbridge Willow Medical is looking for a Customer Support Representative. The job centres on billing questions for complaint handling, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Boston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.