Customer Support Representative - billing questions (Boston, MA)

We are growing our team at Rivermark Vista Housing Group and adding a Customer Support Representative whose main responsibility will be billing questions. Collaboration with local agencies is constant. What you will do • Resolve billing and account issues, including resident services, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Boston. • We reply to every applicant.