Customer Support Representative - billing questions (Boston, MA)

Lumen Wren Foods Group produces packaged foods at its Boston plant, and we need a Customer Support Representative to lead our billing questions. Food safety is non-negotiable and we train for it. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production batches, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with production batches. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Boston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.