Customer Support Representative - billing questions (Boston, MA)

Amberfield Birch Freight is looking for a Customer Support Representative. The job centres on billing questions for dock schedules, and it would suit someone who likes steady, practical work. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Boston, with some flexibility after the first few months. • We reply to every applicant.