Customer Support Representative - billing questions (Boston, MA)

We are growing our team at Foxglove Yarrow Hospitality Group and adding a Customer Support Representative whose main responsibility will be billing questions. Guests remember kindness. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Full-time, on a regular day shift. • On site in Boston. • We will tell you what to expect at each step of the hiring process.