Customer Support Representative - billing questions (Boston, MA)

Westbrook Forge Environmental Services Group collects and processes waste and recycling around Boston, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Boston. • We reply to every applicant.