Customer Support Representative - billing questions (Boise, ID)

We are growing our team at Clearpath Nest Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. Safety and public health guide our decisions. What you will do • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Boise. • Applications are reviewed on a rolling basis.