Customer Support Representative - billing questions (Birmingham, AL)

We are growing our team at Westbrook Summit Auto Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 19 people based in Birmingham. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Birmingham. • We reply to every applicant.