Customer Support Representative - billing questions (Birmingham, AL)

Harborlight Bright Water Authority is looking for a Customer Support Representative. The job centres on billing questions for meter reading, and it would suit someone who likes steady, practical work. Our work is invisible when it goes well, and we are proud of that. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Birmingham. • Applications are reviewed on a rolling basis.