Customer Support Representative - billing questions (Birmingham, AL)

Greenridge North Medical is looking for a Customer Support Representative. The job centres on billing questions for complaint handling, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Birmingham, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.