Customer Support Representative - billing questions (Birmingham, AL)

Silverline Pine Auto Group is looking for a Customer Support Representative. The job centres on billing questions for supplier deliveries, and it would suit someone who likes steady, practical work. You would join a small organisation of about 94 people based in Birmingham. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with supplier deliveries. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Birmingham. • We reply to every applicant.