Customer Support Representative - billing questions (Birmingham, AL)

Highbridge Drift Telecom builds and runs fibre and wireless networks in the Birmingham area, and we need a Customer Support Representative to lead our billing questions. Technicians and office staff share information daily. What you will do • Resolve billing and account issues, including outage reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with outage reports. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.