Customer Support Representative - billing questions (Baltimore, MD)

We are growing our team at Harborlight Junction Water Authority Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 25 people based in Baltimore. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including water quality, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Baltimore, with some flexibility after the first few months. • We reply to every applicant.