Customer Support Representative - billing questions (Baltimore, MD)

Bright Nest Housing is a nonprofit housing provider in Baltimore. We are hiring a Customer Support Representative to take on billing questions. We value patience and follow-through. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including repair requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with repair requests. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.