Customer Support Representative - billing questions (Baltimore, MD)

Redstone Pine Financial is looking for a Customer Support Representative. The job centres on billing questions for customer onboarding, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer onboarding. Working arrangement • Full-time, on a regular day shift. • On site in Baltimore. • We reply to every applicant.