Customer Support Representative - billing questions (Baltimore, MD)

Cedar Oak Transit Planning is looking for a Customer Support Representative. The job centres on billing questions for accessibility audits, and it would suit someone who likes steady, practical work. We like people who ride the bus and notice when things do not work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with accessibility audits. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.