Customer Support Representative - billing questions (Baltimore, MD)

Lumen Amber Financial is looking for a Customer Support Representative. The job centres on billing questions for payment disputes, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.