Customer Support Representative - billing questions (Baltimore, MD)

Ironwood Wilder Medical Group is looking for a Customer Support Representative. The job centres on billing questions for training materials, and it would suit someone who likes steady, practical work. Patient safety shapes every decision. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including training materials, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Baltimore. • Applications are reviewed on a rolling basis.