Customer Support Representative - billing questions (Baltimore, MD)

Harborlight Umber Freight is looking for a Customer Support Representative. The job centres on billing questions for customer tracking, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Baltimore. • We reply to every applicant.