Customer Support Representative - billing questions (Baltimore, MD)

Rivermark Oak Banking Services is a regional lender in Baltimore with branches and a growing mobile service. We are hiring a Customer Support Representative to take on billing questions. Most people here started in a branch and stayed. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account openings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with account openings. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Baltimore. • We reply to every applicant.