Customer Support Representative - billing questions (Baltimore, MD)

Redstone Oak Facilities is looking for a Customer Support Representative. The job centres on billing questions for supply orders, and it would suit someone who likes steady, practical work. Bilingual teams are common. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supply orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with supply orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Baltimore. • Applications are reviewed on a rolling basis.