Customer Support Representative - billing questions (Baltimore, MD)

Greenridge Orchard Transit Planning Group is looking for a Customer Support Representative. The job centres on billing questions for fare systems, and it would suit someone who likes steady, practical work. We like people who ride the bus and notice when things do not work. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Baltimore. • Applications are reviewed on a rolling basis.