Customer Support Representative - billing questions (Baltimore, MD)

Clearpath Corner Auto Group is looking for a Customer Support Representative. The job centres on billing questions for customer estimates, and it would suit someone who likes steady, practical work. Service hours are steady. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer estimates, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Baltimore. • We reply to every applicant.