Customer Support Representative - billing questions (Baltimore, MD)

We are growing our team at Foxglove Quarry Energy and adding a Customer Support Representative whose main responsibility will be billing questions. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.