Customer Support Representative - billing questions (Atlanta, GA)

We are growing our team at Amberfield Nest Water Authority Group and adding a Customer Support Representative whose main responsibility will be billing questions. Safety and public health guide our decisions. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • We reply to every applicant.