Customer Support Representative - billing questions (Atlanta, GA)

Fernwood Forge Transit Planning plans bus and rail service for cities around Atlanta, and we need a Customer Support Representative to lead our billing questions. We like people who ride the bus and notice when things do not work. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ridership counts. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.