Customer Support Representative - billing questions (Atlanta, GA)

Westbrook Rowan Civic Services is looking for a Customer Support Representative. The job centres on billing questions for permits, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including permits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta. • Applications are reviewed on a rolling basis.