Customer Support Representative - billing questions (Atlanta, GA)

Bright Sable Press Group is a printer and publisher in Atlanta serving local and national clients. We are hiring a Customer Support Representative to take on billing questions. Deadlines are tight and craftsmanship matters. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including press runs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Atlanta, with some flexibility after the first few months. • We reply to every applicant.