Customer Support Representative - billing questions (Atlanta, GA)

Nova Granite Financial is a financial-services company in Atlanta. We are hiring a Customer Support Representative to take on billing questions. Teams collaborate across risk, service and technology. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor spend. Working arrangement • Full-time, on a regular day shift. • On site in Atlanta, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.