Customer Support Representative - billing questions (Atlanta, GA)

Lumen Rowan Legal Group is looking for a Customer Support Representative. The job centres on billing questions for billing records, and it would suit someone who likes steady, practical work. People here care about clients, not just cases. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing records, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing records. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Atlanta. • We reply to every applicant.