Customer Support Representative - billing questions (Anchorage, AK)

Northwind Junction Press is a printer and publisher in Anchorage serving local and national clients, and we need a Customer Support Representative to lead our billing questions. Many of us have been here for ten years or more. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Anchorage. • We will tell you what to expect at each step of the hiring process.