Customer Support Representative - billing questions (Anchorage, AK)

Bright Harbor Telecom is looking for a Customer Support Representative. The job centres on billing questions for customer tickets, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Anchorage, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.