Customer Success Manager - renewals (Virginia Beach, VA)

Highbridge Quarry Energy delivers power and gas plans across the Virginia Beach region, and we need a Customer Success Manager to lead our renewals. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service connections issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.