Customer Success Manager - renewals (Tulsa, OK)

We are growing our team at Fernwood Granite Staffing Group and adding a Customer Success Manager whose main responsibility will be renewals. We are in the people business and act like it. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on timekeeping issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with onboarding. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Tulsa. • We reply to every applicant.