Customer Success Manager - renewals (Tampa, FL)

We are growing our team at Fernwood Wilder Insurance and adding a Customer Success Manager whose main responsibility will be renewals. You would join a small organisation of about 33 people based in Tampa. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer complaints issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with catastrophe response. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.