Customer Success Manager - renewals (Tampa, FL)

Ironwood Analytics provides everyday banking and small-business lending around Tampa, and we need a Customer Success Manager to lead our renewals. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on card disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with loan files. Working arrangement • Full-time, on a regular day shift. • On site in Tampa. • Applications are reviewed on a rolling basis.