Customer Success Manager - renewals (Tampa, FL)

Cedar Hollow Energy Group is looking for a Customer Success Manager. The job centres on renewals for outage response, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage response issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Tampa, with some flexibility after the first few months. • We reply to every applicant.