Customer Success Manager - renewals (Sacramento, CA)

Northwind Wren Energy is looking for a Customer Success Manager. The job centres on renewals for billing disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 41 people based in Sacramento. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing disputes issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.