Customer Success Manager - renewals (Sacramento, CA)

We are growing our team at Lumen Bridge Energy Group and adding a Customer Success Manager whose main responsibility will be renewals. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on usage data issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.