Customer Success Manager - renewals (Sacramento, CA)

Lumen Bridge Energy Group delivers power and gas plans across the Sacramento region. We are hiring a Customer Success Manager to take on renewals. Safety comes first on every shift. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing disputes issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.